Verizon Hiring For Tech Lead-End User Support 2017
Job opening in Verizon Hiring For Tech Lead-End User Support 2017 Hyderabad posted on 20th December on the Verizon website.
|Experience||5 – 9 years|
|Salary||Best in category|
|Job Role||Tech Lead-End User Support|
Strong interpersonal and customer service skills.
|Job Type||Apply Online|
|Job Posted||20th December 2016|
Verizon Wireless is a large wireless carrier in the United States. It uses CDMA technology for its 2G and 3G network, and LTE technology for the 4G network that it launched in December of 2010. Verizon Wireless is a joint venture between parents Verizon Communications and Vodafone. Also known as: “Verizon”
- Minimum education, BA/BS degree and equivalent work experience of 5 to 9 years technical help desk or similar experience.
- Superior customer care skills, interpersonal communications and excellent oral, written, typing and telephone skills.
- Must possess strong technical and ITHD process knowledge and must have essential skill such as Communication, Presentation, Management, Interpersonal and Problem Solving skills.
- Supervise and lead energetic teams comprising Call taking agents, build strong and diverse teams by actively managing talent, and supporting the performance and development of direct reports by:
- Setting and communicating objectives and priorities and providing ongoing direction.
- Completing all required performance documents and conducting associated performance discussions (performance agreement/objectives, mid-year review, year-end review) by required deadlines.
- Providing ongoing performance feedback, coaching, training and development.
- Taking appropriate performance improvement action or administering appropriate discipline when employees do not meet performance standards or expectations.
- Motivating and assisting agents to keep them involved with work through providing timely recognition and a regular one on one sessions.
- Support the delivery of Customer Satisfaction rating through timely and accurate Customer Satisfaction survey administration and by managing customer escalations.
- Monitoring and managing shift schedules, adherences, absences, tardy and attrition.
- Weekly/Daily Reporting and review of performance with Managers
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